The Department of Veterans Affairs has announced that a new transition to paperless claims is underway. This transition comes as another effort to speed up the claims process and to hopefully eliminate the current backlog that has plagued the VA. This electronic system is called the Veterans Benefits Management System (VBMS) and the VA hopes that the program will be able to accomplish the goal of eliminating backlog by 2015.
As of December 2012, 18 regional offices were using the new system and the reports so far have been good. The VA hopes that the remaining 38 offices will be using the fully automated system by the end of this year. With an electronic system, veterans should receive faster service and more accurate and consistent results when filing their claims.
The software allows VA representatives to establish claims in an accessible digital environment as “e-folders.” It will also allow VA personnel to receive, store, and view claims electronically and will enable the VA to identify and track needed evidence from beneficiaries. Finally, the system should allow claims to be directed quickly among regional offices to match available workloads and diminish backlog in busy offices.
Hopefully with new technology and accessible tools to aid in the claims process, VA staff should be able to provide more accurate and efficient service. The VBMS also has the capacity to generate letters to veterans or medical providers to request needed documents in a much more timely manner than was previously possible.